1. Agreement to Terms By accessing and using dentureessentials.com.au, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you disagree with any part of these terms, you may not access or use our website or services.
2. Products and Services
2.1 Denttach
Denttach is a temporary soft reline material and not a permanent adhesive solution. Individual results may vary based on denture fit and oral conditions. The product contains alcohol and is not suitable for use with oral cuts or sores. Denttach is not compatible with silicone or 3D-printed smooth surface dentures. We make no guarantees about specific results or duration of effectiveness. Users must strictly follow all provided instructions.
2.2 General Product Information
All dental care products, including denture boxes, brushes, cleaners, tools, and accessories, are sold for personal use only and must be used according to manufacturer instructions. Ultrasonic cleaners and electrical items are covered by their respective manufacturer warranties. We strongly recommend seeking professional dental advice for specific dental concerns.
3. Orders and Payments
All prices are listed in Australian dollars (AUD) and include GST. We reserve the right to refuse service to anyone at our discretion. Orders are subject to product availability, and payment must be received in full before order processing begins. Order confirmation does not guarantee product availability.
4. Medical Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Denture Essentials Australia does not provide medical or dental advice. We strongly recommend consulting your dental professional before using any of our products. Discontinue use immediately if irritation or adverse reactions occur.
5. User Responsibilities
Users of our products and services agree to provide accurate order and account information, use products as directed in instructions, maintain proper dental hygiene practices, report any adverse reactions to dental professionals, and not resell or distribute our products commercially.
6. Website Use
All content on dentureessentials.com.au, including text, graphics, logos, images, and software, is the property of Denture Essentials Australia and is protected by copyright laws. Commercial use or reproduction of any website content without express written permission is prohibited. Users are responsible for maintaining the confidentiality of their account information. We reserve the right to modify, suspend, or discontinue any aspect of the website without prior notice.
7. Privacy and Data Protection
Personal information collected through our website is handled in accordance with our Privacy Policy. All payment information is processed through secure, encrypted channels. We do not sell or share customer data with third parties except as required for order fulfillment. Email addresses provided during checkout may be used for order processing and marketing communications, subject to customer consent and applicable privacy laws.
8. Liability Limitations
All products are provided "as is" without warranties beyond those specified by the manufacturer. Denture Essentials Australia shall not be liable for any damages arising from improper product use, allergic reactions, damage to dentures or oral tissue, consequential damages, or delays in delivery. Our maximum liability shall not exceed the purchase price of the products in question.
9. Dispute Resolution
These terms shall be governed by and construed in accordance with Australian law. Any dispute arising from or relating to these terms shall first be addressed through informal negotiation. If the dispute cannot be resolved informally, parties agree to mandatory mediation before pursuing legal action. The courts of New South Wales shall have exclusive jurisdiction over any legal proceedings.
10. Modifications to Terms
Denture Essentials Australia reserves the right to modify these Terms of Service at any time without prior notice. Changes will be posted on this page with an updated revision date. Continued use of our website following any modifications indicates acceptance of the updated terms.
11. Shipping and Delivery
Shipping terms, including delivery timeframes and costs, are governed by our separate Shipping Policy. We are not responsible for delays or delivery failures caused by incorrect address information or circumstances beyond our control.
12. Returns and Refunds
Our return and refund procedures are detailed in our separate Returns Policy. Due to the nature of dental products, specific hygiene-related restrictions apply to returns of opened or used items.
13. Contact Information
For questions or concerns regarding these Terms of Service, please contact:
Denture Essentials Australia
PO Box 777
Tweed Heads NSW 2485
Email: sales@dentureessentials.com.au
Last Updated: 13th January, 2025