Order Processing
- Orders are processed and shipped within 1-3 business days, subject to stock availability
- You will receive a confirmation email when your order is placed
- A second email with tracking information will be sent once your package is shipped
Shipping Options Standard Shipping (Australia Post)
- Cost: $11.00
- Estimated delivery: 2-6 business days*
Express Shipping (Australia Post)
- Cost: $15.00
- Estimated delivery: 1-3 business days*
*Delivery times are estimates only and begin from the dispatch date. Actual delivery times may vary based on your location and circumstances beyond our control.
Tracking Your Order
- All orders include tracking at no additional cost
- Tracking number will be provided via email once your package is shipped
- Track your package at auspost.com.au using your provided tracking number
Additional Information
- We ship from Tweed Heads, NSW
- Orders are not shipped on weekends or public holidays
- For rural or remote areas, delivery times may be longer
- P.O. Box delivery is available
- We are not responsible for delays caused by Australia Post or circumstances beyond our control
Delivery Notifications
- Australia Post may leave your package in a safe place if no one is available to receive it
- For units/apartments, packages may be left at your building's designated delivery area
International Shipping
- Currently, we only ship within Australia
Cut-off Times
- Orders placed before 2 PM AEST on business days will be processed the same day (stock permitting)
- Orders placed after 2 PM AEST will be processed the next business day
Missing or Lost Packages
- If you haven't received your package within the estimated delivery time, please:
- Check the tracking information
- Contact Australia Post with your tracking number
- Contact us if you need additional assistance
Contact Us
For any shipping-related queries, please email us at sales@dentureessentials.com.au