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Easy Returns

At Denture Essentials Australia, we strive to ensure your complete satisfaction with every purchase. Please review our returns policy carefully:

Damaged Items Received

  • Take photos of the damaged packaging before opening
  • Photograph any damaged products inside
  • Email sales@dentureessentials.com.au within 24 hours of receipt with:
    • Order number
    • Photos of damage
    • Detailed description of the damage
  • Keep all original packaging materials until your claim is resolved
  • Our team will assess your claim and respond within 48 hours

Faulty or Incorrect Items

  • Contact us within 7 business days of receiving your order
  • Email clear photos of the defective/incorrect product and describe the issue
  • Our team will assess your claim and respond within 48 hours

Product Returns

  • Unused and unopened products may be returned within 30 days of receipt
  • Items must be in original packaging with all seals intact
  • Original purchase price will be refunded, excluding shipping costs
  • Customer is responsible for return shipping expenses

Health & Safety

  • For hygiene reasons, we cannot accept returns or exchanges on:
    • Opened products
    • Used items
    • Products not in original condition
    • Items with damaged packaging or broken seals

Exchange Process

  • Complete the returns process as outlined below
  • Customer is responsible for:
    • Return shipping costs
    • Shipping fees for replacement items
    • Insurance and tracking of returned items

Returns Process

  1. Email sales@dentureessentials.com.au with:
    • Order number
    • Clear photos of items
    • Reason for return
  2. Wait for return approval (within 48 hours)
  3. Once approved, send items to:
    Returns and Exchanges
    Denture Essentials
    PO Box 777
    Tweed Heads NSW 2485
  4. Use insured, tracked shipping
  5. Email tracking number to sales@dentureessentials.com.au

Additional Terms

  • All returns must receive prior approval
  • Denture Essentials is not responsible for items lost or damaged during return shipping
  • Refunds will be processed using the original payment method
  • Processing time for refunds: 3-5 business days after receipt of returned items
  • Items damaged during return shipping due to insufficient packaging will not be eligible for refund

Order Cancellation

  • Orders can be cancelled before shipping by emailing sales@dentureessentials.com.au
  • As orders are processed and shipped either same day or within one business day of purchase, cancellation requests must be made promptly
  • Once an order has been shipped, it cannot be cancelled
  • If you no longer want the items after shipping, please follow our standard returns process
  • Refunds for cancelled orders will be processed within 3-5 business days using the original payment method

For any questions about our returns policy, please contact our customer service team at sales@dentureessentials.com.au.

We reserve the right to modify these terms at any time. Any changes will be posted on this page.